tag:status.athennian.com,2005:/historyAthennian Status - Incident History2024-03-28T18:06:15-06:00Athenniantag:status.athennian.com,2005:Incident/198588622024-01-29T10:13:22-07:002024-01-29T10:13:22-07:00Temporary Slowness or Downtime in Our Services<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>10:13</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:37</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:36</var> MST</small><br><strong>Update</strong> - System Status Update: All Systems Operational<br />We're pleased to report that all systems are now up and running. The recent issue has been fully resolved.<br />We will be sending out a detailed communication via email shortly to provide more information on this matter.<br />Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:27</var> MST</small><br><strong>Investigating</strong> - We are currently experiencing temporary slowness or downtime with some of our customers since January 29 at 9 AM EST. As such some users are unable to access Athennian. Our team is currently working to solve the issue. Updates will be regularly posted on our status page.<br />We sincerely apologize for any inconvenience and appreciate your continued support.</p>tag:status.athennian.com,2005:Incident/197966432024-01-26T23:00:42-07:002024-01-26T23:00:42-07:00Pre-scheduled Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:02</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:42</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/197964642024-01-20T00:00:00-07:002024-01-22T10:34:34-07:00Notification and Reminder Incident<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:00</var> MST</small><br><strong>Resolved</strong> - We experienced a notification and reminders incident over the weekend that affected our Canada Region Customers. No data was impacted during this incident. A fix has been deployed and all areas of the application are now working as expected. Thanks for your patience.</p>tag:status.athennian.com,2005:Incident/197673492024-01-19T22:13:56-07:002024-01-19T22:13:56-07:00Pre-scheduled Maintenance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:13</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>09:39</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/191211172023-11-16T00:01:22-07:002023-11-16T00:01:22-07:00Pre-scheduled Maintenance<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:00</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/189797152023-10-30T14:00:00-06:002023-10-31T08:46:29-06:00SSO - disruption of service<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:00</var> MDT</small><br><strong>Resolved</strong> - On 10/30/23 we experienced a brief disruption of service that affected a small portion of users that were attempting to log-in through our SSO service between 02:00PM MDT- 02:20PM MDT. This disruption of service was due to an incident associated with a 3rd party provider utilized for SSO authentication that has since been remedied.</p>tag:status.athennian.com,2005:Incident/179246062023-07-21T12:00:26-06:002023-07-21T12:00:26-06:00Outage Detected<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:00</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>11:53</var> MDT</small><br><strong>Identified</strong> - Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.</p>tag:status.athennian.com,2005:Incident/179125772023-07-21T01:00:24-06:002023-07-21T01:00:24-06:00Pre-Scheduled Maintenance<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>08:27</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/179137022023-07-20T14:39:21-06:002023-07-20T14:39:21-06:00Outage Detected<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:39</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved with no impact on end users</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:24</var> MDT</small><br><strong>Identified</strong> - Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.</p>tag:status.athennian.com,2005:Incident/175874702023-06-16T22:24:54-06:002023-06-16T22:24:54-06:00Pre-Scheduled Maintenance<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>22:24</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>16:29</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/171280002023-05-05T22:46:44-06:002023-05-05T22:46:44-06:00Scheduled Maintenance<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>22:46</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:17</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/165795472023-03-31T22:01:04-06:002023-03-31T22:01:04-06:00Pre-Scheduled Maintenance<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:14</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/165961692023-03-24T21:10:21-06:002023-03-24T21:10:21-06:00Pre-scheduled Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:10</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>18:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:02</var> MDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:55</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/164311362023-03-10T21:20:25-07:002023-03-10T21:20:25-07:00Pre-Scheduled Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>21:20</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:15</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Scheduled</strong> - System Maintenance has been scheduled at this time.</p>tag:status.athennian.com,2005:Incident/158229812023-02-24T23:47:09-07:002023-02-24T23:47:09-07:00Pre-Scheduled Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>23:47</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:36</var> MST</small><br><strong>Scheduled</strong> - System Maintenance has been scheduled at this time.</p>tag:status.athennian.com,2005:Incident/158229472023-02-10T22:00:05-07:002023-02-10T22:00:05-07:00Pre-Scheduled Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:33</var> MST</small><br><strong>Scheduled</strong> - System Maintenance has been scheduled at this time.</p>tag:status.athennian.com,2005:Incident/160011162023-02-01T19:34:11-07:002023-02-01T19:34:11-07:00Outage Detected<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>19:34</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>19:23</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:45</var> MST</small><br><strong>Update</strong> - Users that authenticate with usernames and passwords may experience login issues if they have signed in and logged out in the last hour. Recent code changes are causing logins to invalidate. SSO authentication is not affected. We are currently deploying a fix to solve this issue. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:27</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:18</var> MST</small><br><strong>Identified</strong> - Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.</p>tag:status.athennian.com,2005:Incident/158229422023-01-27T22:00:47-07:002023-01-27T22:00:47-07:00Pre-Scheduled Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:32</var> MST</small><br><strong>Scheduled</strong> - System Maintenance has been scheduled at this time.</p>tag:status.athennian.com,2005:Incident/158040852023-01-13T22:00:31-07:002023-01-13T22:00:31-07:00Pre-scheduled Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/139447332022-12-16T22:00:25-07:002022-12-16T22:00:25-07:00Pre-scheduled Maintenance<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:25</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/139446742022-12-02T22:00:36-07:002022-12-02T22:00:36-07:00Pre-scheduled Maintenance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:24</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/123802582022-10-28T21:33:09-06:002022-10-28T21:33:09-06:00Scheduled Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:33</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:02</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.athennian.com,2005:Incident/113021482022-09-26T13:00:00-06:002022-09-28T16:30:37-06:00Intermittent performance issues<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:00</var> MDT</small><br><strong>Resolved</strong> - Users are experiencing "503" errors and are unable to reach the application.</p>tag:status.athennian.com,2005:Incident/110129422022-09-09T21:16:19-06:002022-09-09T21:16:19-06:00System Maintenance<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:16</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>14:27</var> MDT</small><br><strong>Scheduled</strong> - System is undergoing maintenance at this time.</p>tag:status.athennian.com,2005:Incident/109918662022-08-27T11:58:51-06:002022-09-28T11:06:51-06:00Outage Detected<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>11:58</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>11:39</var> MDT</small><br><strong>Monitoring</strong> - The issue has been isolated to infrastructure in the Canadian region. Normal operations are back and running, but our team will continue to monitor the situation.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>11:36</var> MDT</small><br><strong>Identified</strong> - Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.</p>